Delivery
General Orders :
Win Naturally aims to dispatch all orders placed before 13.00 on the same day of ordering. Any orders placed after this cut-off period will be dispatched the following day.
Customers will have the ability to chose either Standard or Expedited deliver options. Standard delivery takes 3-5 working days. Expedited delivery takes 1-2 working days.
All orders are packaged with environmentally friendly packaging.
Delivery Charges
Standard Delivery 3-5 days £2.99
Expedited Delivery 1-2 days £5.99
International Delivery 3-5 days £5.99
What if I’m not home?
To guarantee delivery we recommend someone is at home on the day you select for delivery. You will be emailed when your order is dispatched with tracking details for your order. Standard delivery is via RoyalMail/Parcelforce – Expedited delivery is via DPD/City Link. For expedited delivery you will be notified by email/text with a one hour time slot in which your order will be deliverd.
If there is no one in to sign for your item then a calling card will be left with instructions as to redelivery options.
On the card will be instructions on the other options available to collect your parcel, including redelivering at a different time and date, redelivering to a different address, and collecting from your local post office.
Damaged products
Whilst we try very hard to deliver our item to you in perfect condition in the event that it does arrive damaged we will replace it for you, free of charge.
To report a damaged product please call 01932 346 090 or email us info@winnaturally.com
Order tracking
All orders can be tracked through our online tracking facility on our website. Please click here for further details.
14-day guarantee
If you decide you don’t want your order if you return it to us within 14 days in the condition is which it arrived we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty).
If your items is received damaged or faulty then we will issue a replacement product free of charge.
To return a product to us please call 01932 346 090 or email us info@winnaturally.com